DHL Global Forwarding IWS Agent/ Coordinator in Seattle, Washington


Job Title: IWS Agent/ Coordinator

Job Location: Seattle/ Renton, WA

As an IWS Coordinator you will serve as a single point of contact to your customer base and facilitate across multiple business units within the organization, such as Ocean/Air import & export, Domestic & Warehouse. Interact professionally and effectively through verbal and written communication with all contacts internally and externally. Responsibilities include processing daily orders from customers, ensuring orders are picked correctly by warehouse, and daily reporting to customers. Monthly inventory counts. Demonstrate understanding of freight consolidation, ocean shipping configurations, and domestic LTL/FTL operations. SOP maintenance and ensuring operational best practice in line with customer requirement. Develop and maintain an in depth knowledge of the customer’s warehouse & distribution needs.

Key Responsibilities :

  • Receiving inbound stock into our WMS system or Excel based spreadsheet and reporting to customer.

  • Process outbound orders.

  • Conduct cycle counts, and annual physical inventories.

  • Process Returns

  • Ensure accurate timely invoicing

Skills / Requirements :

  • Knowledge of import, export, domestic shipping

  • Experience with Excel, Outlook, and WMS systems preferred

  • Knowledge of Warehouse, Distribution, Air and Ocean Logistics industry.

  • Creative and innovative thinker

  • Multi-Tasker

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than 30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF) :

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.