Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Intern, Monitoring

Are you seeking an Intern opportunity? Would you like the opportunity to work on technical challenges? About the Role

Monitoring incoming alerts from a variety of monitoring applications. Escalating issues as needed in a timely manner to ensure Service Level and Organization Level Agreements are achieved. This position can evolve to include more technical responsibilities that include triaging tickets for server and network issues.

Responsibilities

• Monitoring applications and processes and assists with escalation / remediation steps.

• Following documented process for daily activities

• Performing actions based on business/operational needs and prepares system reports.

• Assisting with incident management and support requests.

• Working with support teams to define root cause and replicate issues.

• Verifying environment stability.

• Performing daily tasks competently and other duties as assigned.

• Complying with all policies and standards.

• Using data organizing and coordination skills to perform business support or technical work.

Requirements

• Able to expands skills within an analytical or operational process.

• Able to follows standardized procedures.

• Maintain appropriate licenses, training, and certifications

• Able to work within established procedures and practices.

• Understand existing procedures to resolve incidents

• Able to work with a moderate to minimal degree of supervision.

• Possess exceptional verbal and written communication skills and share information and ideas effectively.

• Communicate Exchange information and ideas effectively.

• Able to impact, motivate, participate, collaborate, and inspire team.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.