DHL Global Forwarding Operations Manager in Peoria, Illinois


Job Title: Operations Manager Ocean

Job Location: Peoria, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for an Operations Manager who will be responsible for the end to end performance and profitability of the local Ocean Freight Export/Import product team which includes Operations and Customer Service.This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities :

Main tasks & key responsibilities:

  • Directs and coordinates a team of ocean operational agents of US export.

  • Lead team productivity and develops initiatives for efficiency improvements

  • Identifies training needs and opportunities to develop a highly skilled operations team

  • Ensures all work for assigned department/team is completed in a timely and efficient manner

  • Supports in KPI achievements by monitoring and driving performance and evaluating team members

  • Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment.

  • Ensures operational adherence to defined processing standards

  • Handles escalations (e.g. dispute with internal/external customers)

  • Recommends process improvements for area; identifies, defines and develop solutions to issues not immediately evident in existing systems / reporting.

  • HR related items (e.g. Hiring, corrective actions, coaching, payroll, etc.l)

  • Other related duties as assigned.

Skills / Requirements :

  • BA/BS preferred or minimum of 4 years managerial experience within the logistics / transportation industry

  • Exceptional communication skills (verbal, written, and presentations)

  • Comprehensive knowledge of Ocean Freight Export/Import processes

  • Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)

  • Demonstrated leadership ability to include driving KPIs, employee engagement / team building.Strong ability to develop, coach, train, and mentor staff to success

  • Basic knowledge of Cargo Wise system is preferred

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.