DHL Global Forwarding Ocean Supervisor in Peoria, Illinois
Job Title: Ocean Supervisor
Job Location: Peoria, IL
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an Ocean Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Freight Export/Import product team which includes Operations and Customer Service.This role drives performance of the team while ensuring quality and regulatory compliance.
Key Responsibilities :
Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export/Import processes
Serves as the escalation contact for customer’s Ocean Freight Export/Import shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
Assumes responsibility for good working practices, safety, and security for customer shipments and staff
Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team
Responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Skills / Requirements :
BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
Exceptional communication skills (verbal, written, and presentations)
Comprehensive knowledge of Ocean Freight Export/Import processes
Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
Demonstrated leadership ability to include driving KPIs, employee engagement / team building.Strong ability todevelop, coach, train, and mentor staff to success
Basic knowledge of Cargo Wise system is preferred
WHY JOIN our DHL team ?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than 30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision : The Logistics Company for the World
Our Mission : Excellence. Simply Delivered.
Our Purpose : We connect people, improving their lives.
Our Values : Respect & Results
Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF) :
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization :
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.