DHL Global Forwarding Ocean Export Agent - onsite @ Customer in Peoria, Illinois


Title: Ocean Export Agent (onsite @ Customer)

Location: Peoria, Illinois

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web at

We have an exciting opportunity for an OCEAN EXPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Customer location in Peoria, Illinois.

Key Responsibilities :

  • Run daily WIP (Work in Progress) Report and add defect comments to WIP (US Ocean Exports: Ocean FCL & LCL)Performs booking and booking optimization according to internal guidelines as defined by Product

  • Ensure reason codes/ comments are updated timely in system

  • Liaison with Forwarders and Carriers on defects

  • Run weekly allocation reports

  • Create ocean carrier metrics slides for ops review meetings

·Create OTP slides for ops review with managers

  • Interacts with Customer Service, Product, and Global Service Centers, if required

  • May be required to perform other tasks as required

Skills / Requirements :

  • Minimum 2 years of Ocean Export / industry related experience

  • A quick learner with a “Can-Do” attitude and strong prioritization skills

  • Exceptional customer service skills

  • Strong computer skills

  • Proficient in MS Excel and Powerpoint

  • Basic working knowledge of MS Access

  • LOGIS or Cargo Wise systems knowledge is a plus

  • Hazmat certification is a plus

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.