Job Information
Rowan College at Burlington County Instructional Technology Generalist in Mount Laurel, New Jersey
Instructional Technology Generalist
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Instructional Technology Generalist
Salary
$37,000.00 - $45,000.00 Annually
Location
Mount Laurel, NJ
Job Type
Full Time (35 hours)
Job Number
01161
Department
Distance Learning
Opening Date
03/15/2024
Description
Benefits
Questions
Description
Offer a high-level of customer service to students, faculty, and staff; communicate effectively with both beginning and experienced technology users; analyze and solve problems; balance multiple priorities and simultaneous projects; research and resolve technical problems; collaborate with faculty, staff, and students in a multicultural environment and work effectively with minimal supervision. Create reports using data provided in the LMS and/or other technology applications. Maintain confidentiality, reset passwords, and assist in technology training and cybersecurity initiatives.
This is a Support Staff union position as stated in the Support Staff collective bargaining agreement- Grade 9
Specific Duties and Responsibilities
Assists in managing the resolution of technical questions and issues and documenting the same.
Assists in identifying, securing, and implementing new technologies as well as in the planning and implementation of existing instructional technology and training others to use these technologies.
Performs a wide variety of clerical and administrative work related to instructional technology support at the college.
Provides customer service and ensures that faculty, students, and staff are assisted within established procedures.
Collaborate with the LMS Specialist and Instructional Designers to ensure that RCBC faculty and staff have appropriate support in the creation, improvement, implementation, and retooling of eLearning deliverables.
Assist, coordinate, and develop or enhance online services offered to students, faculty, and other clients.
Helps to produce, compile, curate, and secure learning materials in various formats to support teaching and learning needs. Assist with proofing captions for videos.
Performs duties related to various eLearning platforms including course creation, instructor and student access, and platform maintenance.
Handles inquiries from faculty, staff, and students on hybrid and online courses and course materials, and eLearning access issues including assisting with password resets following established college protocols.
Performs other related duties as assigned.
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required:
Associate's Degree required; Bachelor’s Degree Preferred
Experience Required:
Minimum of 5 years of experience working directly with students, faculty, and staff in an academic environment (preferred).
Minimum of 1-year experience working in a development, support or administrative capacity with a Learning Management System (Blackboard Learn preferred).
Skills/Abilities /Knowledge /Other Requirements
Able to think creatively to understand and diagnose complex student and faculty needs and translate these needs into appropriate technological solutions.
Must be detail-oriented and possess strong organizational skills, with the ability to establish priorities, manage multiple demands and projects, and meet deadlines.
Excellent communication and interpersonal relationship skills.
Additional Information
INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
Employee Classification: Support Staff
Benefits- Support Staff 35 hours (https://www.rcbc.edu/sites/default/files/Documents/hr/RCBC_Benefits_at_a_Glance_-_Support_Staff_35_REV0224.pdf)
01
Do you have an Associate's Degree? Bachelor's Degree Preferred
Yes
No
02
Do you have the following required experience?: 1. Minimum of 5 years of experience working directly with students, faculty, and staff in an academic environment (preferred). 2. Minimum of 1-year experience working in a development, support or administrative capacity with a Learning Management System (Blackboard Learn preferred).
Yes
No
Required Question
Agency
Rowan College at Burlington County
Address
900 College Circle Drive
Mount Laurel, New Jersey, 08054
Phone
856-222-9311 ext. 1584
Website
http://www.rcbc.edu