DHL Global Forwarding Head, Business Continuity Management Program, Americas Region in Miami, Florida


Job Title: Americas Regional Head, Business Continuity Management

Job Location: Miami, FL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for the Americas Regional Head, Business Continuity Management to oversee all aspects of DGF’s Business Continuity Management Program which interfaces with all Security and Operational Resilience Programs to include Security, Occupational Health and Safety, Transportation Security Administration (TSA), and Supply Chain Security Programs

Key Responsibilities :

·Implements Business Continuity Management (BCM) standards,guidelinesand procedures

·Work with senior management in all lines of business to coordinate business continuity governance activities.

·Develop and maintain the DGF Americas Business Continuity Management program including development of tools and instructional guides.

·Direct and lead continuity planning and event management within the DGF Americas Region.

·Lead and conduct event exercises (table-top exercises)

·Maintain and initiate relations with external vendors

·Develop and maintain corporate BCM policy, standards, and guidelines.

·Establish and maintain BCM program processes and practices which effectively ensure that the DGF BCM program remains current, incorporates/aligns with industry standards and practices as appropriate, while addressing general regulatory requirements.

·Lead and/or support processes that support DGF BCM governance requirements as part of the operational risk framework.

·In a relationship management capacity, provides guidance and direction to regional, country and station management to ensure their BCM processes are in accordance with DGF’s global BCM program and quality standards.

·Ensures appropriate integration of BCM requirements and information obtained from various sources including external regulators for all DGF locations

·Subject matter expert for BCM.

·Participates in external BCM organizations and keep abreast of industry best practices and trends.

·Provide 24x7x365 event management on-call support.

·Assist withperformanceof required activities to validate compliance with secure commerce best practices in connection with Security, H&S, and Supply Chain Security programs as necessary

·Conducts BCM/risk/safety facility audits, communicates audit results, develops action items, and results that minimize risk

·Conducts other duties and assumes other responsibilities as assigned.

Skills / Requirements :

  • Expertise and strong skills in working & managing issues in a multi-national and cross-divisional environment​

  • Analytical skills and solution oriented when identifying BCM, and Security and Operational Resilience trends

  • Solid understanding of BCM standards

  • Proven experience in the field of logistics and transportation

  • Strong leadership skills and entrepreneurial spirit

  • Proven track record of cooperation

  • Proficiency in change management and negotiation skills

  • Experience in setting and driving strategic direction

  • Excellent communication skills; and cross-cultural competency and interpersonal understanding

  • Customer-oriented acting and capable to define, develop and manage improvement projects

  • 3-5 years experience in logistical operations

  • Must be available 24x7x365 to respond when necessary in support of BCM event management.

  • Bachelor Degree or commensurate work experience (Master’s Degree preferred)

  • Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Fluency in Spanish and English (speak, read, and write) is required

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

·The largest global network with more than 30,000 passionate employees

·The most efficient processes and fastest response times

·The best solutions and best customer service

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF) :

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.