Job Information
Expeditors Ocean Import Agent in Lima, Peru
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
Operations/Industry Knowledge
Customer Service
Vendor Relations
Procedure and Productivity Standards Adherence�
Accounting
Accurate and Timely Billing
Self Development
Understand department process flow, looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Key Responsabilities:
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operational system.
Track and Trace Ocean Export and import Files and reporting.
Ensure arrival notices are communicated to overseas and customers.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Trucking companies and others involved).
Always meet compliance to regulations internal and external in accordance with government regulations.
Understand department process flow and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the DLSOPs.
Meet KPI standards in accordance with Company’s procedures.
Overseas communications, timely responses to emails and requests (internal & external)
Escalation of problems to Management when necessary.
Complete mandatory training when required.
Take ownership on the accounts assigned.
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Bachelor's degree preferred.
Minimum 3 years of industry experience
Effective interpersonal skills.
Good computer skills (Excel, Word, PowerPoint)
Attention to Detail
English medium level
Reporting Structure
- Ocean Supervisor and Manager
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Expeditors
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