DHL Global Forwarding Ocean Export Agent in Chicago, Illinois
Job Title: Ocean Export Agent
Job Location: Chicago, IL
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an OCEAN EXPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Chicago, IL location.
Key Responsibilities :
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliers
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment
Interacts with Customer Service, Product, and Global Service Centers, if required
Skills / Requirements :
Minimum 2 years of Ocean Export / industry related experience
A quick learner with a “Can-Do” attitude and strong prioritization skills
Exceptional customer service skills
Strong computer skills (Excel, Word, PowerPoint)
LOGIS or Cargo Wise systems knowledge is a plus
Hazmat certification is a plus
Our Vision : The Logistics Company for the World
Our Mission : Excellence. Simply Delivered.
Our Purpose : We connect people, improving their lives.
Our Values : Respect & Results
Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
WHY JOIN our DHL team ?
At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan
As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.
Work Authorization :
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.