DHL Global Forwarding Dispatch Supervisor in Chicago, Illinois


Job Title: Dispatch Supervisor

Job Location: Chicago, IL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for a DISPATCH SUPERVISOR to own and manage customer accounts’ daily operations. This position will be based at our Paramus, NJ location.

Key Responsibilities:

  • Organize, plan and resource day-to-day work priorities.

  • Ensures training and supervision is provided to new employees. Assigns trained personnel to assist with training of new employees. Ensures dispatch office policy and SOP procedure manual is updated.

  • Ensure pick-up/delivery requests are dispatched promptly and professionally to drivers/vendors.

  • Ensure timely entry of POD and other timestamps related to pick up/delivery information.

  • Manage the volume of calls to drivers and/or problems with routes, and adjust or advise Operations where appropriate.

  • Continuously monitor vendor performance and develop improvement plans when needed.

  • Monitor transportation costs and target areas that yield improvements and cost savings.

  • Proactively manage customer expectations.

  • Ensure that proper implementation of customers has been conducted before Dispatch commences regular business service.

  • Liaise with all internal business partners to establish synergies and continuous improvement processes.

  • Achieve Cost of Sales (COS) reduction targets and Productivity Targets.

  • Provide strategic planning to support customers’ regional expansion.

  • Provide accurate and timely reports.

  • Supervise, train and motivate a team of drivers.

  • Apply project governance practices to structure ongoing projects.

  • Embrace our commitment to Safety First!

Skills / Requirements:

  • Extensive knowledge of trucking industry across service offerings.

  • Transportation experience in dispatch and/or operations supervision.

  • Extensive knowledge of Air Freight Operations.

  • Strong negotiation and administrative skills.

  • Results driven and attention to detail.

  • Collective Bargaining Unit experience preferred.

  • Bachelor’s degree or equivalent experience.

  • Detail oriented with an ability to positively influence others across multiple groups.

  • An ability to work independently relying on experience and judgment to plan and accomplish tasks/projects.

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.