Loan Servicing Administrator II - Global Operations

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Loan Servicing Admin II provides loan servicing activities, escalated research, assistance to peers, portfolio coverage and dedicated client support for a variety of syndicated clients.

Job Description:

Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals. Under supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. May assist managers in directing workflow and performing QA.

Responsibilities:

• Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals.

• Keys all transactions into System of Record/Loan Servicing System and/or workflow tool.

• Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to Loan IQ, providing post-closing credit servicing related functions (advance, payment, rollover, research, etc.)

• Perform payoff quotes and related calculations including prepayment calculations.

• Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer.

Required Qualifications:

• 2 years of customer service experience

• 2 years of syndicated loan servicing experience

• Loan IQ (commercial loan system) experience

• Excellent communication skills, verbal & written (especially in dealing with escalations)

• Solid technical skills with Microsoft products (i.e. Excel and Outlook)

• Strong analytical and problem-solving skills, excellent organization skills and the ability to work independently

Skills :

• Adaptability

• Attention to Detail

• Data Collection and Entry

• Problem Solving

• Written Communications

• Analytical Thinking

• Oral Communications

• Prioritization

• Quality Assurance

• Recording/Organizing Information

• Customer and Client Focus

• Data Quality Management

• Relationship Building

• Research

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .