As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

PURPOSE:

• Support the department strategy on a local level

• Offer best in class customer service

   

SUMMARY DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

KEY RESPONSIBILITIES:

• Ensure smooth and timely freight process flow.

• Ensure accurate and timely data entry into our operating system.

• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.

• Use Tree View on daily basis.

• Ensure timely delivery of freight to customers for Import shipments.

• Ensure documents are timely sent to customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed and updated in the DLSOP.

• Meet KPI standards, as per the company’s procedures.

• Overseas communications, timely responses to emails and requests (internal and external)

• Meets company standards of 52 hours training per year per employee.

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

   

Knowledge:

• Expeditors training and company policies.

• Expeditors services, systems and procedures

• IATA Certification (preferred)

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word).

• Fluent in English.

Behaviours:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

All your information will be kept confidential according to EEO guidelines.